Nursing Home Administrator

In this course you will learn practical solutions for working effectively with your colleagues, employees, and supervisor. You'll find out the underlying reasons for difficult people and learn how to manage those difficulties effectively, work productively with a diverse workforce, and transform misery into productivity.

Unlike other career books, Bad Apples offers administrators a team-focused approach to neutralizing a not so pleasant atmosphere. Relevant solutions are considered to decide the right course of action to keep a bad apple from ruining the whole bunch. This simple straightforward guide will teach you how to tackle different types of bad employees and their behavior.

In this course you will be given a guide to help you communicate based on your personality. You will learn things such as how to start, continue, and end a conversation, how to handle tough conversations, and how to be yourself.

This course offers a fresh approach to the challenges of providing outstanding customer service. Delivering Knock Your Socks Off Service provides proven tips and strategies for meeting customers' expectations and satisfying their needs, becoming easier to do business with, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, coping effectively with “difficult” customers, and communicating effectively with coworkers across functions in other departments.

This course acts as a guide to understanding the special needs of the dying and those who care for them. From diagnosis through the final hours, it will help you keep the lines of communication open, get the help you need, and create the peaceful end we all hope for.

This course is designed to help you navigate the pitfalls in the workplace. You will learn how to identify the ten most troublesome types of people and strategies to neutralize them.

In this course you will learn how people with integrity are able to connect with others and build trust, are oriented toward reality, finish well, and embrace the negative. Integrity is not something that you either have or don't, but instead is an exciting growth path that all of us can engage in.

Alzheimer’s disease is one of the great scourges of old age. This book offers Hundreds of Practical tips and the philosophy of living in the patient’s world, when words fail, “listening to their eyes”, and comprehending the emotions and the remaining cognition behind the loss of memories. 

In this course you will learn what a medical error is as well as the advancements over the past decade on how to prevent them. Medical errors are one of the Nation's leading causes of death and injury. More people die from medical errors than from motor vehicle accidents, breast cancer, or AIDS.

This course will teach you the secrets of creating Raving Fans by providing Raving Fan Service. Deciding what you want your company to be, discovering your client’s needs and delivering consistently on your promises.

This course will teach you how to lead effectively and expand your influence regardless of your position within an organization.

This course teaches leaders at every level how to accept responsibility for their errors and deal with the cause of the damage, all the while, maintaining a genuine sense of integrity. You will learn how to effectively increase your selfworth and develop a culture of honesty and integrity-based communication in your facility.

The Five Dysfunctions of a TEAM is a unique learning experience designed to help teams take their first step toward greater cohesiveness and productivity. Using powerful exercises, teams/department heads, will make significant progress in each of the five fundamentals introduced in this book: TRUST, CONFLICT, COMMITMENT, ACCOUNTABILITY, and RESULTS. Leaders recognized early on that those who succeed—succeed with others.

In this course your thinking will be transformed about the way society views Alzheimer’s Disease. Conventional wisdom about memory loss and cognitive impairment will be challenged, current treatments for Alzheimer’s Disease questioned, and you will be given a new approach to  understanding and rethinking brain aging.

In this course you will learn not only how trust can be developed in the workplace, in relationships, and organizations, but also how to restore lost trust in those same environments. You will also see how the trust factor directly affects the marketplace and the bottom line of a business by increasing speed and lowering cost.